Cancellation
Please note that once this item has been ordered, it cannot be cancelled.
Return Policy
This item has a 14-day return policy, which means you have 14 days from the date you receive it to request a return.
To be eligible for a return, the item must be:
- In the same condition that you received it
- Unassembled
- In its original packaging
Important Notes:
- We do not provide a return shipping label for this product. Buyers are responsible for return postage costs.
- The item must be packaged securely. Damage caused by poor return packaging may result in a deduction from your refund.
- If we suspect the item was damaged during assembly, mishandled, or deliberately broken, we reserve the right to deny the return or issue only a partial refund.
- Refused deliveries will not qualify as valid returns and will incur additional charges.
Return Processing Timeline
Once your returned item is received, please allow 2–3 business days for inspection. If approved, we will issue your refund within 5–10 business days to your original payment method.
Please note: It may take additional time for your bank or credit card provider to process and post the refund.
Deductions for Damaged or Incomplete Returns
If the item is:
- Not in its original condition
- Missing parts
- Damaged due to improper handling or return packaging
We reserve the right to deduct a portion of the refund to cover repair or replacement costs.
Damaged Items
If your item arrives damaged please message or call us within 48 hours of delivery with:
- Your order number
- Photos of the damage
Our team will assess the issue and may offer:
- A free replacement
- A full or partial refund
- Return shipping costs covered, if we require the item back for inspection
We reserve the right to reject the return if the damage is determined to have occurred after delivery (e.g. during assembly or mishandling).
Exchanges
Due to the high cost of storing and shipping furniture, we do not offer exchanges at this time.
Order Changes
Please double-check your order before completing checkout. We are unable to modify orders after they have been placed — this includes product changes, customisations or shipping/delivery details.
