IF YOU CHANGE YOUR MIND AFTER YOU HAVE MADE A PURCHASE
If you change your mind after completing an order and we are yet to start manufacture, you will be able to claim a full refund by contacting us via our contact page.
If however your order has already been manufactured or posted, we will unfortunately not be able to offer a refund, as each sticker is made to order in your chosen colour/s, size and/or personalised options.
NON-DELIVERED MISSING PARCELS
For UK deliveries please allow 5 working days after the latest expected delivery date before contacting us regarding a missing parcel, we will then be able to chase the relevant delivery company. Should they not be able to locate your parcel we will send you a replacement free of charge.
CUSTOMER NOT IN TO RECEIVE PARCEL/S
If your order is returned to our office address after continuous attempted deliveries we will unfortunately have to charge for the cost of re-sending your parcel. Nb. Evri will make 3 attempts to deliver before returning it to us.
DAMAGED IN TRANSIT
In the unlikely event that the product is damaged in transit please contact us within 7 days of receipt. We may require you to send us back the damaged package or take a photograph so that we can make a claim against the delivery company. Once the claim has been approved we will be happy to send out a replacement to you free of charge.
PRODUCT DAMAGED BY CUSTOMER
We unfortunately cannot be held responsible if a wall sticker is damaged or made unusable during the installation process, as they are a do-it-yourself product. We have of course made the application process as simple and straight forward as possible and supply detailed fitting instructions with every order.
INCORRECT ADDRESS FROM CUSTOMER
Please be sure to double check your address details when ordering from us as we will unfortunately not be able to refund any parcel lost due to an incorrect address given by the customer. However, if the parcel makes its way back to us via the return address we will happily re-post it to you, but this will be at your cost.
INCORRECT SELECTION OR DISLIKE OF COLOUR CHOICE BY CUSTOMER
Please double check your colour choice/s at checkout to make sure that the colour/s chosen are correct. If you notify us quickly of a mistake, we will be able to simply change the colour choice on your order before manufacture.
Unfortunately, if you require a replacement wall sticker that you have already received or has been manufactured, due to a mistake on your part, or a dislike of the chosen colour, we will be happy to do so but will charge a minimum of £10.00 or 50% of the original product price (whichever is the greater, delivery will be free) to send out the replacement sticker/s, in the correct colour/s to you.
In these circumstances we will not require you to send us back your original purchase.
